FAQs


SHIPPING

FREE SHIPPING

We Offer Free Shipping Worldwide.

 

PROCESSING TIME

While most orders begin the shipping process within 24-48 hours, please note that many of our products are made-to-order and could take as many as 7-14 days to process. Shipping occurs once payment is approved, the address is verified, products are assembled, and your order is prepared. You will be notified if an item is out of stock.

 

With International shipment we are able to keep shipping costs low, but are unable to provide any tracking outside of the United States. You will receive a tracking number that shows when your item has been shipped and at what point it has left the United States any further scans are dependent on the destination country. Transit time can be anywhere from 2-4 weeks (depending upon location).

 

All orders are processed on business days (Monday-Friday). Please note that a processing period of 7-14 days may be applied to certain items.

 

We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

 

Some items within your order may ship separately. You will never be charged for shipping and handling.

 

If your package does not arrive within the maximum estimated time frame, please contact our support staff for assistance.

 

 

Returns & Refunds

What is the return/exchange policy?

Items purchased from artists on our shop are custom made and printed just for you. Returns cannot be offered unless the item is defective. Exchanges, however, can be offered for apparel sizing issues. To set up an exchange, please reach out via the Contact Us page, include your original order information and the size you'd like in your e-mail, and we'll take care of the rest!

 

I made a mistake in my order! Now what?

Your order is held for two hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! Please visit the Change Order page here! If you need to make a change that cannot be made through this tool, you are also able to cancel and refund your order there so that you can start from scratch!

 

If it has been more than two hours since you placed your order, please contact us right away via our Contact Us page. If your order has already been printed and shipped, unfortunately changes cannot be made to it.

 

Something I ordered is defective.

If something you received is defective or not up to our usual standards please contact us via the Contact Us form with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!

 

If something you received is defective please contact us with a picture of the damaged item and we'll do what we can to make it right! We never ask that damaged items be returned to us.

 

Where's my refund?

PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn't take that long.

 

If your refund still hasn't been applied after you receive your next bill, please let us know via the Contact Us page and we'll be happy to resolve that for you.